Weight Alternatives LLC is committed to delivering high-quality skincare products with transparent information and reliable service. If a product does not meet expectations, this policy explains how returns, exchanges, and refunds are handled.

Eligibility for Returns

  • Most unopened and unused skincare products may be returned within 30 days of delivery for a full refund or exchange.

  • Opened or used items are eligible for a return only if the product is defective, damaged in transit, or not as described on the product page.

  • Personal care items that have been opened or tampered with are not returnable unless defective.

Conditions for Returns

  • Items must be in original packaging, with all seals intact (where applicable).

  • Proof of purchase (order number and delivery confirmation) is required.

  • Returned items must not show signs of deliberate alteration or damage beyond normal use.

Non-Returnable Items

  • Gift cards, downloadable digital products, and custom or personalized items, where applicable.

  • Clearance or sale items, unless defective or not as described.

Refunds and Processing

  • Approved refunds will be issued to the original payment method within 5–10 business days after the return is received and inspected.

  • If an exchange is requested, the replacement item will be shipped once the return is received and inspected, subject to stock availability.

  • Original shipping charges are non-refundable, except in cases of product defect or shipping error on our part.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent in error.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Defective or Incorrect Items

  • If the product is damaged during shipping or incorrect, contact us within 7 days of delivery with your order number and photos of the issue.

  • We will arrange a prepaid return label for defective or incorrect items and issue a full refund or send a replacement at no extra cost.

Refund Methods

  • Refunds will be issued to the original payment method unless otherwise agreed.

  • If payment was made via a third-party wallet or gateway, refunds will be processed back to that method.

Chargebacks and Disputes

  • To avoid disputes, please use the approved return process. Weight Alternatives LLC reserves the right to request additional information or deny a refund if the return policy is not followed.

Contact and How to Initiate a Return

  • Email: returns@weightalternativesllc.com

  • Phone: +1 (618) 494 4133

  • Please include:

    • Order number

    • Item(s) to be returned

    • Reason for return

    • Whether you prefer a refund or an exchange

Processing Steps

  • Once a return is approved, you will receive a Return Merchandise Authorization (RMA) and return shipping instructions.

  • Ship the item securely in its original packaging to the provided address.

  • After receipt and inspection, the refund or exchange will be processed within the stated timeframes.

Policy Updates

  • Weight Alternatives LLC may update this policy from time to time. The version current at the time of your return will apply.

Tips for a smooth experience

  • Keep packaging intact to avoid denial of eligibility.

  • Take photos of the product and packaging when reporting damages.

  • Communicate promptly if a problem is detected.